Last Updated: 31.07.26
Thank you for shopping with haroldedward.com. This page explains our shipping and return procedures.
Shipping
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or holidays. Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
Shipping Times
Estimated delivery times depend on the shipping method and destination selected at checkout.
- Standard Shipping: 1–3 business days
- Expedited Shipping: 1–3 business days
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.
Shipping Charges
Shipping charges are calculated and displayed at checkout unless otherwise stated.
From time to time, we may offer free shipping promotions subject to the terms of the applicable promotion.
Order Tracking
When available, tracking information will be sent to the email address or phone number associated with your order after the order has been shipped.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
If you notice an incorrect address after placing an order, contact us as soon as possible at jewellydoctor@gmail.com. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's policies and procedures.
If your package appears to be delayed, lost, or marked as delivered but you cannot locate it, please contact us at jewellydoctor@gmail.com. We will work with you and the shipping carrier to investigate the issue.
Returns
Our return policy is described in detail in our Return Policy below.
Products must generally meet the eligibility requirements stated in our Return Policy before a return can be approved.
For return questions, contact: jewellydoctor@gmail.com